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Refund Policy

Our policy on returns and refunds for digital products

Last Updated: January 2026

Important: Due to the digital nature of our products, all sales are generally considered final. However, we understand that issues may arise, and we handle refund requests on a case-by-case basis.

Overview

At Oyescripts, we strive to provide high-quality digital products that meet your expectations. Since digital products can be downloaded and used immediately after purchase, we cannot offer automatic refunds like physical goods retailers.

We encourage you to:

  • Read product descriptions carefully before purchasing
  • Check system requirements and compatibility
  • Review demo/preview if available
  • Contact us with questions before buying

When We May Issue Refunds

Refunds may be considered in the following situations:

Product Doesn't Work as Described

If the product has a critical bug or doesn't function as described in the product listing, and we are unable to fix the issue within a reasonable timeframe.

Duplicate Purchase

If you accidentally purchased the same product twice. Contact us immediately with order details.

Unauthorized Transaction

If someone made a purchase using your payment method without authorization. You may need to provide verification.

Download Issues

If you're unable to download the product after purchase and we cannot resolve the technical issue.

When Refunds Are NOT Provided

We generally do not offer refunds in these situations:

  • Change of mind after purchase
  • Product doesn't meet subjective expectations (design preferences, etc.)
  • You don't have the technical skills to use the product
  • Product is incompatible with third-party software not mentioned in requirements
  • You found a cheaper alternative elsewhere
  • You no longer need the product
  • Request made after 7 days of purchase (except for critical bugs)
  • Product has already been downloaded and used
  • License key has been activated

Refund Timeframe

Request Period Eligibility
Within 24 hours Most likely approved (if product not downloaded)
1-7 days Case-by-case review
After 7 days Only for critical issues

How to Request a Refund

  1. Contact Us: Send an email to admin@oyescripts.com or use our Contact Form
  2. Provide Details: Include the following information:
    • Order ID / Transaction ID
    • Product name
    • Email used for purchase
    • Detailed reason for refund request
    • Screenshots or evidence (if applicable)
  3. Wait for Review: Our team will review your request within 2-3 business days
  4. Resolution: We'll notify you of our decision via email

Refund Processing

If your refund is approved:

  • Refunds are processed to the original payment method
  • Processing time: 5-10 business days (depends on your bank)
  • Your license key will be deactivated
  • Access to product downloads will be revoked

Exchanges

We do not offer product exchanges. If you wish to purchase a different product, you'll need to make a new purchase.

Questions?

If you have questions about our refund policy or need assistance, please don't hesitate to contact us:

Tip: Before purchasing, we recommend reviewing product descriptions, checking demos, and contacting us with any questions to ensure the product meets your needs.