Refund Policy

30-Day Money Back Guarantee

We stand behind the quality of products on Oyescripts. If you're not satisfied with your purchase, you may request a refund within 30 days of purchase, subject to the conditions outlined below.

Eligible for Refund

You may be eligible for a refund if:

• Product significantly different from description: The product does not match the features or functionality described on the product page
• Critical bugs: The product has major bugs that prevent basic functionality and the seller cannot fix them within a reasonable timeframe
• Security issues: The product contains security vulnerabilities that cannot be resolved
• Missing advertised features: Key features mentioned in the description are missing
• Duplicate purchase: You accidentally purchased the same item twice

Not Eligible for Refund

Refunds will not be granted if:

• You simply changed your mind after purchase
• You don't have the technical skills to use the product
• Your server doesn't meet the requirements (check requirements before purchasing)
• You purchased the wrong license type
• The product works as described but doesn't meet your specific expectations
• You found a cheaper alternative elsewhere
• You're requesting a refund for a product purchased more than 30 days ago
• You've already downloaded and used the product extensively
• You violated the license terms

Refund Process

1. Contact Support First: Before requesting a refund, contact the seller or our support team. Many issues can be resolved quickly.
2. Submit Refund Request: If the issue cannot be resolved, submit a refund request from your Dashboard or contact us with:
   • Order number
   • Detailed description of the issue
   • Screenshots or evidence (if applicable)
3. Review Period: We'll review your request within 3-5 business days
4. Resolution: If approved, refunds are processed within 5-7 business days to your original payment method

Partial Refunds

In some cases, we may offer a partial refund instead of a full refund, such as:

• Extended support was purchased but the base product is being refunded
• Only a portion of the product has issues
• Significant time has passed since purchase

Chargebacks

Please contact us before initiating a chargeback with your bank. Chargebacks are costly and time-consuming for everyone. If you have a legitimate issue, we're happy to work with you to resolve it.

Initiating a chargeback before contacting us may result in:

• Revocation of licenses
• Account suspension
• Inability to make future purchases

For Sellers

If a refund is issued for your product:

• The commission will be deducted from your next payout
• You'll be notified of the refund and reason
• Excessive refund rates may affect your seller status